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Application Support and
Enhancement Services

Application Support and Enhancement Services

Your Access to an Experienced Support Team

At TSL Services, we understand that the journey of an application extends beyond its development phase. From ideation and planning to design, development, maintenance, support, and eventual retirement, we cover the entire lifecycle. Our approach is technology-agnostic, ensuring that we adapt to your unique needs while harnessing the capabilities of our partner’s diverse software ecosystem.

Services Offered

Consulting and Assessment

Our experts offer insights that empower you to make informed decisions and optimize your processes.

Portfolio Management

We assist in prioritizing, monitoring, and optimizing your application portfolio to align with your business strategy and achieve maximum ROI.

QA and

Testing

QA and Testing

Through rigorous testing processes, we identify and address potential issues before they impact your operations.

Ongoing

Support

Ongoing Support

Our support teams are readily available to address any issues, implement updates, and enhance the overall performance of your systems.

Application Optimization

We identify areas for improvement and implement strategic enhancements to keep your technology stack ahead of the curve.

Technology Stacks

We use a combination of

major software tools and

applications to suit the

client’s requirements

We use a combination of major software tools and applications to suit the client’s requirements

Cloud

AWS, Azure, Cloud Native, Serverless

Web Development

React, Angular

Programming Languages

Java, ASP.Net, Java Script, Python

Low Code/ No code

Microsoft Power App, Salesforce, Workato, MuleSoft, Service Now

BI/ Data Analytics/ Data warehousing

Power BI, Redshift, Azure Synapse Analytics

The TSL Process

We keep things simple for you

1
Analysis &
Planning

We start with defining the objectives and core functions of the solution

 

2
Design & Development

Architectural design, visual interface and the magic of coding happens in this step

3
Testing &
Validation

We start with defining the objectives and core functions of the solution

 

4
Deployment & Maintenance

Smooth deployment while minimising downtime, with a clear maintenance plan

1
Analysis &
Planning

We start with defining the objectives and core functions of the solution

 

2
Design & Development

Architectural design, visual interface and the magic of coding happens in this step

3
Testing &
Validation

We start with defining the objectives and core functions of the solution

 

4
Deployment & Maintenance

Smooth deployment while minimising downtime, with a clear maintenance plan

Let’s work together

Testimonials

Our lines of communication with the team are great….we really collaborate well…we have a family-like relationship with TSL and a culture where everyone is free to express their ideas. A relationship based on trust allows open and honest conversations between us and a nurturing environment allows our staff to flourish.

We have experienced tremendous growth at Couriers Please and we can do that and continue to do that thanks to the support TSL and its offshore subsidary iKORP

On behalf of our entire team, a big thank you to everyone at TSL. We are delighted to partner with you.

At Qantas Freight we have had a long relationship with the team at TSL..built on trust, common values and the deep understanding you have of our business.

We have been able to deliver some amazing outcomes over the last few years. Thank you for a great partnership.


our

Mission

To make Tier 1 technology solutions and support, affordable for all businesses.

our

Vision

To be the technology

partner of choice in Australia

Articles

The Advantages of a Technology Partner

Key IT Challenges Faced by Modern Businesses

Power of Data Analytics

Shalaka Padhye

Head of Operations,
iKORP Technology Consulting

Shalaka has over 12 years of experience in software industry cutting across multiple domains like network security, education, forex trading, etc. and spanning across multiple countries like Japan, Singapore, USA & India. She has worked with Japanese clients for more than 5 years in the field of software development.

Having spent majority of her time as a developer and working in all stages of Software Development Life Cycle designing, Shalaka brings in a rare blend of experience of true technical expertise along with sound knowledge of processes. Her passion for people management enables her to work with and lead large teams.

Being a resident of Pune – the second largest IT hub of India – for over a decade now, Shalaka understands both, the opportunity & benefits provided by the city as well as the challenges present at grass-root level. All the above qualities along with good knowledge of traditional & work culture of the city makes Shalaka the perfect candidate to lead India Operations for iKORP.

Deepak Bapat

Head of Offshore

Delivery

Deepak started his career in Airline industry working with Air India. Deepak has over 35 years of experience in SAP enabled Logistics solutions and Application Services outsourcing solution management for multiple Australian clients.

He has worked more than 20 years with IBM Australia, to deliver business solutions including Business Process Re-engineering, ERP optimisation and Application management services.

Deepak has strong experience in managing diverse workforce to address complex service delivery issues and deliver cost-effective long-term solutions across a wide range of industries including Airlines, Banking, Energy & utilities, Government, Insurance, Media, Petroleum, Retail, Transport and Telecommunications.

Deepak now heads our offshore delivery for application support and development and provides onshore presence to represent the offshore services.

Theo Triantafillides

Director &
Chief Marketing Advisor

Theo began his career in Freight Forwarding before moving to Qantas Freight where he spent 22 years. His time at Qantas included roles in Operations, IT, and most recently in senior management roles of GM Commercial and Head of Sales and Marketing. Theo was instrumental as sponsor and business owner of the digital transformation program that revolutionised Qantas Freight’s network and CTO operating systems.

Theo left Qantas to take up the Director Sales and Marketing role at StarTrack Express before moving into the GM Business Development and Marketing position with Australia Post. Most recently Theo was Chief Commercial Officer with equipment rental group, Kennards Hire.

Theo is a former Board member of the Australian Logistics Council. Although a non-executive director at TSL, Theo can’t help but get deeply involved when it comes to sharing his experience and industry knowledge to ensure the best solution for our customers.

Sudhir Joshi

Founder & Chief

Executive Officer

Sudhir spent the first 7 years of his career developing airline passenger systems at Air India. He then joined Qantas Cargo and was instrumental in delivering critical technology solutions for over 23 Years. Sudhir led the industry in the introduction of Australian Customs electronic reporting and the modernisation of Customs exchange. Most recently he led Qantas Freight’s digital transformation, replacing the legacy core with the latest technology platform. His expertise lies very much in the air-cargo industry. While he remains well versed in the various core platforms such as iCargo, CargoSpot SITA and Unisys, Sudhir understands the importance of focus on business process alignment and change management in the success of IT solutions.

In 2012, Sudhir joined Startrack Express as IT Deliver head where he led various supply chain initiatives with StarTrack/Australia Post.

Sudhir founded TSL in July 2015 with a mission to bring industry specific expertise to the delivery of IT solutions. To date TSL have delivered a wide array of solutions to airlines, CTOs, Freight Forwarders, and Courier companies.